Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kennelpak‘s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our websites.

The term “Kennelpak” or “us” or “we” refers to the owner of the website whose registered office is Kennelpak LTD, Palmer Drive, Off Bessell Lane, Stapleford, Nottingham, NG9 7BW. Our company registration number is 1129627 registered in England and Wales. The term “you” refers to the user or viewer of our website.

The use of our website is subject to the following terms of use:

The content of the pages of our websites are for your general information and use only. It is subject to change without notice.

Our website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Name, Email Address and Contact Telephone Number.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our websites meet your specific requirements.

Our website contains materials which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in our websites, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of our websites may give rise to a claim for damages and/or be a criminal offence.

From time to time, our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of our websites and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.

Data Protection & Confidentiality

In the Agreement, the terms Controller, Processor, Data Subject, Personal Data, Special Categories of Personal Data, Processing, Data Protection Impact Assessment and Personal Data Breach shall be as defined in the General Data Protection Regulation EU 2016/679 (“GDPR”) and “Data” shall mean the Personal Data and Special Categories of Personal Data provided to Kennelpak by the Customer in connection with the Agreement. “Data Protection Legislation” means the GDPR and any national implementing laws, regulations, and secondary legislation, as amended, revised, re-enacted, consolidated or updated from time to time.

The Customer acknowledges that it is a Controller and that Kennelpak is a Processor.

Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove, or replace, a Party’s obligations under the Data Protection Legislation.

Kennelpak shall:

  • ensure that its employees shall, Process the Data only on the Customer’s instructions as set out or referred to in the Agreement to provide the Services;
  • provide appropriate technical and organisational measures:
  • to ensure the protection of the rights of the Data Subjects; and
  • to ensure an appropriate level of security, assessing, in particular, the risks that are presented by Processing, to protect the Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Data transmitted, stored or otherwise processed.
  • take all reasonable steps to ensure the reliability of any of its staff who have access to and/or process Data in connection with the Services, including duties of confidentiality under any employment contracts;
  • assist the Customer, at the Customer’s cost, in responding to any request from a Data Subject and in ensuring compliance with applicable obligations under the Data Protection Legislation with respect to security of Processing, Personal Data Breach notifications and communications, Data Protection Impact Assessments and consultations with supervisory authorities or regulators;
  • notify the Customer without undue delay after becoming aware of a Personal Data Breach;
  • notify the Customer immediately if it considers that any of its instructions infringe the Data Protection Legislation;
  • at the Customer’s written direction, delete or return the Data to the Customer after the end of the provision of the Services relating to Processing, except that:
  • Kennelpak may keep any Data, if required by any applicable laws to store the Personal Data;
  • Kennelpak may keep Data stored in any system back-ups;
  • maintain complete and accurate records and information to demonstrate its compliance with this clause and provide access to the same for the purpose of a customer conducted audit. Any audits must be no more than once in a twelve (12) month period and must be on not less than thirty (30) days’ notice.

The parties also acknowledge that Kennelpak may also use services and/or products from other third parties in order to provide the Services under the Agreement and that, in doing so, Kennelpak may transfer Data to such third parties. This may include (by way of example only) third parties that provide online storage and other facilities.

The Customer consents to the appointment by Kennelpak of sub-processors provided that:

Kennelpak notifies the Customer in writing of each sub-processor prior to the Processing of any Data by the relevant sub-processor and shall notify the Customer in writing of any change in the identity of the sub-processor from time to time; and

Kennelpak shall put in place with any sub-processor, written contractual obligations which are at least equivalent to the obligations imposed on Kennelpak pursuant to this clause.

If Kennelpak becomes aware of its sub-processor (including Kennelpak Ltd entities) (“Recipient”) wishing to transfer Data outside the European Economic Area to countries which have not been approved by the European Commission as having adequate protections in place for the purpose of the transfer of personal data pursuant to the Data Protection Legislation, Kennelpak shall require that the Recipient enters into an agreement incorporating the standard contractual clauses approved by the European Commission for transfers of personal data to processors outside of the European Economic Area where Kennelpak would sign as data exporter on behalf of the Customer and the Recipient will sign as data importer and this agreement shall include security obligations on the Recipient which are no less onerous than those contained in this Agreement.

Either Party may, at any time on not less than 30 days’ notice, revise the above clause 6 by replacing it with any applicable controller to processor standard clauses or similar terms forming Party of an applicable certification scheme.

Subject to clauses 9 – 11, Kennelpak shall remain fully liable to the Customer for the performance of any sub-processor appointed by it pursuant to clause 5.

The Customer agrees to comply with its obligations under Data Protection Legislation and warrants that it has all necessary consents and notices in place in relation to its collection, processing and provision of Data, to enable the lawful transfer of the Data to Kennelpak in connection with, and for the duration of, the Services provided under the Agreement.

The Customer shall indemnify and hold harmless Kennelpak against all costs, claims, losses, damages and expenses (including legal expenses) arising out of, or in connection with, any breach of this clause by the Customer and/or its employees, agents and/or sub-contractors.

The Customer acknowledges that Kennelpak is reliant on the Customer for direction as to the extent to which Kennelpak is entitled to use and process the Data. Consequently, Kennelpak will not be liable for any claim brought by the Customer or any Data Subject arising from any action or omission by Kennelpak to the extent that such action or omission resulted from the Customer’s instructions.

Kennelpak may also use the Customer’s data in accordance with its Privacy Policy which can be found at

Complaints Statement & Procedure

We always welcome feedback so please contact us in the first instance to see if we can resolve your complaint quickly and informally. The quickest way to get in touch with us is by emailing us or phoning us on 0115 9399077.

If you would prefer, you can instead get in touch by sending a letter to:

Kennelpak Customer Service Team

Website Marketing

Palmer Drive


Nottingham NG9 7BW